Your Occupation Right Agreement gives you the right to live in your chosen home for your lifetime, and also to enjoy the services and facilities offered at the village in accordance with the terms and conditions of the Occupation Right Agreement.

To obtain this occupation right, the resident will agree to pay:

1. a refundable entry payment; and
2. a facilities contribution payable on the termination of the Occupational Right Agreement.

Your interests are protected by a Memorandum of Encumbrance, which is registered over the title of the village property and held in the name of the Statutory Supervisor.

The Memorandum of Encumbrance is like a first mortgage over the land, which acts as security to ensure performance of the village's responsibilities.

A Statutory Supervisor is appointed to act as a "watch dog" over the village on behalf of residents. The Statutory Supervisor has wide ranging powers available to protect residents' interests and ensure we fulfil our obligations set out in the Occupation Right Agreement and under the Retirement Villages Act.

We want you to be comfortable with the knowledge that you have made the right decision for yourself based on all the information available. You will receive a copy of the village’s disclosure statement, Code of Residents Rights and Code of Practice.

When you have made the decision to buy into the village, you need to complete an application form. On completing an application form, you will be asked to pay a holding deposit. The deposit will be held by the Statutory Supervisor.

When the conditions (if any) as specified on the application form are met, you will be sent an Occupation Right Agreement for review with your solicitor before you commit yourself or sign any documents. A settlement date will then be agreed.

We appreciate that everyone’s financial circumstances are different. We may be able to provide you with a personal loan to help purchase the occupation right agreement.

You may cancel the Occupation Right Agreement within 15 working days of signing the Occupation Right Agreement.

If, for some reason, you choose to permanently move out of the village, then you give us notice to terminate your Occupation Right Agreement and we remarket the occupation right and refund the balance of the entry payment (after deducting the facilities contribution and miscellaneous costs, if any) once the home is re-occupied.

The resale value will usually be based on actual similar resales that have occurred in the village. It normally takes about the same time to sell an occupation right in a village as it would to sell a home in the community.

In certain circumstances you can transfer to another home at any of our villages. As a resident you will have priority for transferring to more suitable accommodation at any of our facilities.

A village outgoings fee covers the day-to-day operating costs of the village. This fee is used to cover, for example, the following items:

• general rates and water rates
• insurance for all buildings
• maintenance of the recreation facilities and exterior of all homes
• lawn mowing and garden maintenance

You will be responsible for insuring your own personal effects and the cost of maintaining the interior of your home. A handyman is available to assist with any maintenance issues you may have for a small fee.

A 24-hour call system operates to give prompt assistance at the press of a button for any emergency medical or security needs.

Security and independence are very important to us. Emergency call buttons are provided and trained persons are automatically notified when one is activated, 24 hours a day.

Pets often play an important part in people’s lives. Existing house trained pets are welcome with management’s consent.

Yes! Your guests can stay with you or visit at any time and enjoy all the facilities available to you. Your guests are welcome to also enjoy a meal at the restaurant. Just as you would invite friends and socialise in your home, so you can in the facilities provided at our village.

The choice is entirely yours. Some residents like to be totally involved while others prefer to live quietly. Our villages are a community of similar aged residents with varying interests and different circumstances so you decide just how much you want to be involved in the life of the village.

Yes. Our Wellness Program Leader actively encourages all residents to participate in a range of activities. These activities are provided during the week and at no additional fee.

Yes. Work and Income will pay you a fortnightly allowance directly into your personal bank account.

Yes. These are located in your room and your bathroom.

Yes. We hold an interdenominational church service fortnightly.

Absolutely. Special diets (such as vegetarian, diabetic and gluten free) can easily be catered for.

Yes if you would like to. We do however have a resident doctor available.

Yes, if you are mobile enough we encourage you to enjoy our lovely gardens and the neighboring park.

You may be eligible for a government subsidy. We can assist you through the process should you wish to make an application. You will need to be assessed by Needs Assessment and Service Coordination as requiring the appropriate level of care and assessed by Work and Income as being eligible for financial assistance.

Superb, after all, food is one of life’s greatest pleasures! We have a dedicated chef who prepares delicious home-style meals.

Yes. We have a fully equipped hair salon at the facility. Hairdressing services are available for a small fee.

Yes. Your mail will be delivered to you on week days.

A Registered Nurse, in conjunction with your GP and Pharmacist, oversee your medication.

We encourage you to use the trust account operated on behalf of all residents for your everyday cash requirements.

Yes. We employ a full time Registered Nurse.

Yes, most definitely. For safety reasons, we ask that you please let us know when you are heading out.

Yes. We can arrange a physiotherapist to visit you. A small physiotherapist fee may apply.

Yes. Our Maintenance Manager will hang any pictures for you.

Yes. A podiatrist visits regularly. A small fee may apply unless the visit is prescribed by your GP.

We are proud to offer a refreshing, smoke-free environment to our residents and guests. However designated outdoor areas are available.

Yes. In addition to having this option after each meal, including morning and afternoon tea, we have facilities for you to make a tea or coffee at any time.

Yes. A telephone can easily be installed in your room. Please enquire at reception if you would like this service. A small fee applies.

No. Visitors are welcome to visit you at any time.

Yes. Your washing is taken from your room and delivered back later that day, clean and folded.